Patient Services Coordinator
SynergenX | Low T Center | HerKare are leading providers of hormone replacement and targeted wellness services. We are seeking a qualified Patient Services Coordinator to join our team! This is an excellent opportunity to jump-start your career in the medical field while working alongside leaders in hormone replacement therapy and weight management.
We offer two weeks of paid training and a comprehensive benefits package to support your professional growth and well-being.
About the Role
The Patient Services Coordinator is a vital member of our healthcare team, serving as the first point of contact for patients and visitors. This energetic and professional individual ensures a welcoming, efficient, and seamless patient experience from check-in to check-out.
In this role, you will manage front desk operations, coordinate appointments, handle billing inquiries, process payments, and provide administrative support to the clinic staff. Acting as the face and voice of the clinic, you will play a key role in patient satisfaction and retention.
Responsibilities
Warmly greet and check in patients, escorting them to exam rooms as needed
Review, explain, and resolve patient billing and insurance questions
Confidently explain insurance coverage, EOBs, and out-of-pocket costs in a clear and compassionate manner
Accurately enter and update patient and insurance information
Answer phones professionally, route calls, and take detailed messages
Collect and process payments accurately
Perform bi-monthly inventory and maintain supplies based on clinic needs
Monitor and respond promptly to clinic emails, texts, and faxes
Ensure compliance with HIPAA and clinic policies
Complete bi-weekly bank deposits and maintain daily financial records
Support clinic staff with administrative and clerical tasks
Maintain a clean, organized, and patient-friendly front desk and lobby
Keep patient snacks and supplements stocked and organized
Attend monthly, quarterly, and annual team meetings
Requirements
High school diploma or equivalent (required); Associate’s degree preferred
Previous healthcare or front office experience (preferred)
Strong customer service and communication skills
Ability to manage sensitive patient information with confidentiality
Proficiency with basic computer programs and office technology
Highly organized, detail-oriented, and able to multitask
Must pass a criminal background check
Ability to work clinic hours:
Mon 8–5 | Tues 8–7 | Wed 8–1 | Thurs 7–5 | Fri 8–5 | Sat 8–12 (required to work 3 Saturdays/month)
Benefits
Health, dental, and vision insurance
Disability insurance
401(k) with 5% employer match
Paid Time Off (PTO)
Tuition reimbursement
Employee discount (plus one family member)
Scrubs provided
👉 If you’re passionate about patient care and want to grow with a company that has a bright future, we’d love to hear from you!