Patient Financial Coordinator

Houston, TX

Full Time

Entry Level

Job Title: Patient Financial Coordinator (Entry-Level)
Company: SynergenX | Low T Center | HerKare
Location: Onsite – Northwest Houston, TX (77070 – 249 & Louetta)
Job Type: Full-Time | Non-Exempt
Pay: $18.50/hour
Schedule: 40 hours/week (occasional adjusted hours or weekend support as needed)

About Us

SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a “White Glove” patient experience through compassionate care, operational excellence, and continuous improvement.

Position Overview

The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options.

This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.

What You’ll Do

Contact new patients daily to review pricing and financial expectations prior to appointments
Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way
Review self-pay and alternative pricing options
Help patients select the best financial option for their situation
Accurately document patient selections in internal systems
Respond to clinic and billing team inquiries in a timely, professional manner
Escalate complex insurance or billing questions when needed
Deliver a high-touch, professional patient experience on every interaction

What We’re Looking For (Entry-Level Friendly)

High school diploma or equivalent required
Strong communication skills (phone + written)
Customer service mindset with professionalism and empathy
Basic computer skills (Outlook, Excel, Teams, etc.)
Highly organized with strong attention to detail
Ability to multitask in a fast-paced environment
Willingness to learn healthcare insurance basics (we will train)
Reliable, accountable, and team-oriented

Preferred (Not Required)

Experience in healthcare, call center, front desk, or billing
Experience with insurance verification, including eligibility, benefits, and coverage details
Exposure to insurance concepts or patient financial discussions

What Success Looks Like

Patients arrive informed and prepared financially
Clear, confident communication of pricing and options
Accurate documentation and strong follow-through
Positive feedback from patients and internal teams

Our Core Values

Patient Care
Enthusiasm
Teamwork
Growth-Oriented
Accountability
Passion

Why Join Us

Entry-level opportunity with growth potential
Structured training and development
Fast-growing healthcare organization
Make a direct impact on patient experience
Full benefits package

Ready to Apply?

If you are organized, people-focused, and ready to start a career in healthcare operations—we want to hear from you.

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