SynergenX Health Holdings LLC

Bilingual Patient Financial Coordinator

Houston, TX - Full Time

Job Title: Patient Financial Coordinator (Entry-Level)
Company: SynergenX | Low T Center | HerKare
Location: Onsite – Northwest Houston, TX (77070 – 249 & Louetta)
Job Type: Part-Time | Non-Exempt
Pay: $19.50/hour
Schedule: 30 hours/week (occasional adjusted hours or weekend support as needed)

About Us

SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a “White Glove” patient experience through compassionate care, operational excellence, and continuous improvement.

Position Overview

The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options.

This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.

What You’ll Do

  • Contact new patients daily to review pricing and financial expectations prior to appointments
  • Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way
  • Review self-pay and alternative pricing options
  • Help patients select the best financial option for their situation
  • Accurately document patient selections in internal systems
  • Respond to clinic and billing team inquiries in a timely, professional manner
  • Escalate complex insurance or billing questions when needed
  • Deliver a high-touch, professional patient experience on every interaction

What We’re Looking For (Entry-Level Friendly)

  • High school diploma or equivalent required
  • Strong communication skills (phone + written)
  • Customer service mindset with professionalism and empathy
  • Basic computer skills (Outlook, Excel, Teams, etc.)
  • Highly organized with strong attention to detail
  • Ability to multitask in a fast-paced environment
  • Willingness to learn healthcare insurance basics (we will train)
  • Reliable, accountable, and team-oriented

Preferred (Not Required)

  • Experience in healthcare, call center, front desk, or billing
  • Experience with insurance verification, including eligibility, benefits, and coverage details
  • Exposure to insurance concepts or patient financial discussions

What Success Looks Like

  • Patients arrive informed and prepared financially
  • Clear, confident communication of pricing and options
  • Accurate documentation and strong follow-through
  • Positive feedback from patients and internal teams

Our Core Values

  • Patient Care
  • Enthusiasm
  • Teamwork
  • Growth-Oriented
  • Accountability
  • Passion

Why Join Us

  • Entry-level opportunity with growth potential
  • Structured training and development
  • Fast-growing healthcare organization
  • Make a direct impact on patient experience
  • Full benefits package

Ready to Apply?

If you are organized, people-focused, and ready to start a career in healthcare operations—we want to hear from you.

Apply: Bilingual Patient Financial Coordinator
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What’s your highest level of education completed?*
Are you 18 years of age or older?*
Desired salary*
Earliest start date?*
Can you work weekends?
Can you work evenings?
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*
Are you currently located in the Houston, TX area and able to commute daily to 77070?*
Are you able to work onsite full-time (no remote)?*
Are you legally authorized to work in the United States without sponsorship?*
This role pays $17.50/hour. Are you comfortable with this compensation?*
This role requires frequent outbound phone calls to patients. Are you comfortable being on the phone for a large portion of your day?
How many years of customer service experience do you have?*
Do you have any experience in healthcare, medical office, or insurance-related roles?*
How comfortable are you explaining information (such as pricing or services) to customers or patients?
Describe a time you had to explain something complicated to someone. How did you ensure they understood?*
How do you stay organized when managing multiple tasks or responsibilities?*
This role requires strong attention to detail. Can you give an example of a time you caught a mistake or prevented an error?*
How would you handle a patient who is confused or frustrated about pricing?*
If you are a current employee, please list your current role, department, and tenure with the company.*
To ensure appropriate reporting structure and avoid conflicts of interest, do you have any relatives or close personal relationships with current employees of the company?

Yes

No

If yes, please provide details: __________*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*