SynergenX Health Holdings LLC

Patient Services Coordinator

Clinic - Gahanna, OH - Full Time

Patient Services Coordinator

Company: SynergenX | Low T Center 
Location: Gahanna, OH
Employment Type: Full-Time | Onsite
Compensation: $20 per hour
Weekly Hours: Based on clinic scheduling needs

Join Our Growing Healthcare Team!

At SynergenX | Low T Center | HerKare, we specialize in hormone replacement therapy, weight management, and targeted wellness services. We're looking for a professional, dependable, and customer-focused Patient Services Coordinator who takes pride in their work and enjoys helping others.

This is more than a front desk position. You'll play an important role in our clinic's daily operations, supporting patients with appointments, insurance questions, billing, payments, and administrative needs. We're looking for someone who brings maturity, initiative, and a strong work ethic to the workplace.

No previous healthcare experience? No problem! We provide two weeks of paid training. What matters most is your professionalism, reliability, attention to detail, and willingness to learn.

This opportunity is ideal for someone ready to take on meaningful responsibilities, develop valuable healthcare administration skills, and build a long-term career in healthcare.

About the Role

As a Patient Services Coordinator, you'll be the first point of contact for patients and an essential part of the clinic team. You'll help create a welcoming patient experience while managing important administrative and financial responsibilities.

Success in this role requires more than being friendly. You'll need to communicate confidently, protect confidential information, handle payments accurately, manage competing priorities, and take ownership of your daily responsibilities.

We're looking for someone who is dependable, organized, professional, and comfortable working independently while collaborating with clinical staff.

Key Responsibilities

  • Welcome patients, complete check-in and check-out, and assist with rooming patients as needed.

  • Communicate clearly and professionally with patients regarding insurance benefits, Explanation of Benefits (EOBs), billing questions, and out-of-pocket expenses.

  • Collect and process patient payments accurately.

  • Maintain accurate patient demographics, insurance information, and account records in the electronic health record (EHR).

  • Answer incoming calls, take messages, and respond to emails, text messages, and faxes promptly.

  • Complete daily cash reconciliation, End-of-Day records, and bank deposits as assigned.

  • Support patient account activities and help maintain positive patient relationships and retention.

  • Keep the front desk and waiting area clean, organized, stocked, and professional.

  • Complete bi-monthly inventory checks and maintain appropriate supplies, snacks, and supplements.

  • Provide administrative and clerical support to keep clinic operations running efficiently.

  • Attend required team meetings, training sessions, and company events.

  • Protect sensitive patient and financial information and comply with HIPAA requirements and all company policies.

Qualifications

  • High school diploma or equivalent required.

  • Associate degree preferred.

  • Previous healthcare, medical office, administrative, or customer service experience preferred.

  • Excellent communication, customer service, and interpersonal skills.

  • Ability to discuss billing, insurance coverage, and payment responsibilities professionally and confidently.

  • Basic computer proficiency; experience with EHR systems, email, spreadsheets, and fax systems preferred.

  • Strong organizational skills and attention to detail.

  • Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.

  • Professional demeanor, dependable attendance, and a strong sense of accountability.

  • Ability to handle confidential information responsibly.

  • Willingness to learn, accept feedback, and follow established procedures.

  • Successful completion of a criminal background check.

Clinic Operating Hours

Monday: 8:00 AM–5:00 PM
Tuesday: 8:00 AM–7:00 PM
Wednesday: 8:00 AM–1:00 PM
Thursday: 7:00 AM–5:00 PM
Friday: 8:00 AM–5:00 PM
Saturday: 8:00 AM–12:00 PM

Saturday Availability: Must be available to work approximately 2–3 Saturdays per month.

Employees are expected to arrive 15 minutes before their scheduled shift and accurately record all time worked.

Why You'll Love Working With Us

  • $20 per hour

  • Two weeks of paid training

  • Paid time off, with increased accrual over time

  • Scrubs provided

  • Major medical, dental, and vision insurance

  • Short-term and long-term disability coverage

  • 401(k) with a 5% company match

  • Employee discounts, including our Plus One benefit

  • Tuition reimbursement

  • Opportunities for career growth and advancement

  • A supportive team environment within a growing healthcare organization

Work Environment and Physical Requirements

  • Onsite clinical setting with regular patient interaction.

  • Ability to sit, stand, walk, and move throughout the clinic during scheduled shifts.

  • Ability to lift up to 25 pounds and perform fine motor tasks, with reasonable accommodation as applicable.

Equal Opportunity Employer

SynergenX | Low T Center | HerKare is an equal opportunity employer committed to maintaining a respectful, inclusive workplace. Employment decisions are made without discrimination based on any legally protected characteristic. Reasonable accommodations are available upon request.

AI Note-Taking Disclosure

We may use an AI-assisted tool during interviews for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate's qualifications, experience, and overall fit for the position.

Ready to Build Your Career With Us?

If you're dependable, organized, and ready to take on a professional role where attention to detail, accountability, and patient service matter, we'd love to hear from you!

Bring your work ethic, professionalism, and willingness to learn. We'll provide the training and support to help you succeed.

Apply today and become part of the SynergenX | Low T Center | HerKare team!

Please do not contact our HR Department or the clinic for application status updates.

Apply: Patient Services Coordinator
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Do you have a valid driver’s license?*
What’s your highest level of education completed?
Desired salary*
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*
Have you completed the following level of Education: High School Diploma or Equivalent (GED)?*
Can you reliably commute to this job's location?*
When are you available to start a new position?*
Are you available to work the following business hours: Monday- 8:00-5:00 Tuesday- 8:00-7:00 Wednesday- 8:00-1:00 Thursday- 7:00-5:00 Friday- 8:00-5:00 Saturday- 8:00-12:00 ?*
Are you available to work 2-4 Saturdays a month?*
Are you related to or have a close personal relationship with any current employees of our company? If so, please provide details.*
Have you ever been convicted of a crime (misdemeanors included) for which you have not received a pardon/dismissal or had your record expunged?*
Are you an internal applicant?*
If “Yes” — Internal Follow-Up (Required for Internal Applicants)

Please confirm the following before applying:
I have completed my initial introductory period (6 months)
I have discussed my interest in applying with my current manager.
I understand that final selection is based on qualifications and business need.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*