Pharmacy Customer Care Representative Onsite

Houston, TX
Full Time
Customer Service
Entry Level

Are you passionate about helping others and ready to make a difference in people’s lives? SynergenX Health is seeking Full-Time Pharmacy Customer Care Representative to join our team! This role focuses on weight loss and clinical care, offering meaningful work in a supportive and dynamic environment. Representative will be responsible for answering all pharmacy related incoming calls, texts and emails and handling customer questions and complaints. Representative must be comfortable with computers, general office tasks, and excel at both verbal and written communication. In accordance with state and federal regulations, performs data entry and patient registration and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information

We provide paid training and opportunities for growth within a company that values both its employees and patients.

Why Join Us?

  • Meaningful Work – Help patients on their weight loss journey.
  • Competitive Pay & Benefits – $19.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more.
  • Career Growth – Professional development and advancement opportunities.
  • Supportive Team – Work alongside a collaborative and dedicated staff.

Schedule:

  • Tuesday through Saturday
  • 7:00am to 4:00pm
  • Two weeks of paid on-site training.

Responsibilities:

  • Answer incoming calls and messages promptly and professionally.
  • Schedule patient appointments in the EHR system.
  • Handle inquiries, complaints, and routing with accuracy and care.
  • Document all communications in the CRM platform.
  • Provide excellent customer service and support administrative tasks as needed.

Qualifications:

  • High School Diploma or GED
  • 1+ year of high-volume call center experience
  • Experience with CRM or EHR software (minimum one year)
  • Strong communication skills, attention to detail, and ability to multitask
  • Professional demeanor, positive attitude, and good judgment
  • Must pass a routine criminal background check

Benefits:

  • Medical, Dental, & Vision Insurance
  • Short/Long-Term Disability & $50K Life Insurance Policy
  • 401K with up to 5% match
  • Paid Time Off with annual increases
  • 6 paid holidays off
  • Tuition reimbursement (after 6 months FT)
  • Employee service discounts (for you + one)

Ready to make a difference? Apply today to join SynergenX Health and help us provide exceptional care to our patients!

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