Outbound Customer Care Representative Onsite

Houston, TX
Full Time
Customer Service
Entry Level

Are you passionate about helping others and ready to make a difference in people’s lives? SynergenX Health is seeking Full-Time Outbound Customer Care Representatives to join our team! This role focuses on weight loss and clinical care, providing meaningful work in a supportive and dynamic environment.

We offer paid training and the opportunity to grow within a company that values both its employees and patients.

Why Join Us?

  • Meaningful Work – Help patients on their weight loss journey.

  • Competitive Pay & Benefits – $19.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more.

  • Career Growth – Professional development and advancement opportunities.

  • Supportive Team – Work alongside a collaborative and dedicated staff.

Schedule:

  • Monday–Friday 10:00 AM- 7:00 PM

  • Two weeks of paid on-site training.

Responsibilities:

  • Answer incoming calls and messages promptly and professionally.

  • Schedule patient appointments in the EHR system.

  • Handle inquiries, complaints, and routing with accuracy and care.

  • Document all communications in the CRM platform.

  • Provide excellent customer service and support administrative tasks as needed.

Qualifications:

  • High school diploma or equivalent required.
  • Previous call center, customer service, sales, appointment-setting, or healthcare experience preferred.
  • Comfortable making a high volume of outbound calls throughout the workday.
  • Strong verbal communication and interpersonal skills.
  • Ability to quickly build rapport and establish trust over the phone.
  • Ability to confidently ask for appointments and overcome common objections.
  • Strong organizational, time-management, and follow-up skills.
  • Basic computer proficiency and ability to navigate multiple systems simultaneously.
  • Ability to accurately document patient interactions.
  • Comfortable working in a fast-paced, metric-driven environment.
  • Reliable attendance and punctuality.

Benefits:

  • Medical, Dental, & Vision Insurance

  • Short/Long-Term Disability & $50K Life Insurance Policy

  • 401K with up to 5% match

  • Paid Time Off with annual increases

  • 6 paid holidays off

  • Tuition reimbursement (after 6 months FT)

  • Employee service discounts (for you + one)

Ready to make a difference? Apply today to join SynergenX Health and help us provide exceptional care to our patients!

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